Shipping Policy
Effective Date: January 8, 2025
At Lamsonali, we strive to provide an exceptional shopping experience, which includes delivering your order in a timely and secure manner. Please review our shipping policy for important information about shipping costs, delivery times, and restrictions.
1. Shipping Locations
We currently ship to most addresses within the United States. Unfortunately, we do not offer international shipping at this time. If you are located outside the U.S. and are interested in purchasing our products, please contact us at info@lamsonali.com for more information.
2. Processing Time
After placing an order, please allow us 1-2 business days to process and prepare your order for shipment. Orders placed on weekends or holidays will be processed on the next available business day.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Delivery typically takes 5-7 business days.
- Expedited Shipping: Delivery typically takes 2-3 business days.
- Premium Shipping: Delivery typically takes 1-2 business days.
Please note that delivery times are estimates and can vary based on the shipping carrier, destination, and other external factors such as weather or holidays. Shipping times may be longer for orders shipped to remote or rural areas.
4. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the products you are ordering. The final shipping cost will be displayed at checkout before you complete your purchase.
Lamsonali offers free standard shipping on orders over $500. If your order qualifies, you will see the free shipping option at checkout.
For orders under $500, shipping charges will be applied based on the shipping method and destination.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your shipment. You can use this information to monitor the status of your delivery.
If you have not received your tracking number or if you experience any issues tracking your order, please contact us at info@lamsonali.com for assistance.
6. Shipping Restrictions
While we strive to deliver to as many locations as possible, some restrictions may apply. We are unable to ship to P.O. boxes or military addresses (APO, FPO). Additionally, we may not be able to ship to certain remote or rural areas.
If we are unable to fulfill your order due to shipping restrictions, we will contact you directly to resolve the issue.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us immediately at info@lamsonali.com. We will assist you in resolving the issue as quickly as possible, which may include issuing a replacement or processing a claim with the carrier.
Please retain all packaging and items from the shipment for inspection and reporting purposes. Claims for damaged or lost shipments must be made within 7 days of receiving the delivery.
8. Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure that your items are received by the intended recipient. If you are unavailable to sign for the delivery, the carrier will typically leave a notice with further instructions for rescheduling.
9. Delivery Issues
If you experience issues with your delivery, such as incorrect address information or missed deliveries, please contact the shipping carrier first. If you need further assistance, you can reach out to our customer service team at info@lamsonali.com, and we will be happy to help.
10. Returns and Exchanges
If you wish to return or exchange an item, please review our Refund and Returns Policy for details on how to proceed. You will be responsible for return shipping costs unless the return is due to an error on our part, such as damaged or incorrect items.
11. Contact Us
For any questions or concerns about shipping, delivery, or related issues, feel free to contact us:
- Email: info@lamsonali.com
- Phone: 615-791-2530
- Address: 4779 Buffalo Creek Road, Franklin, Tennessee, United States
Lamsonali is committed to delivering your high-quality modern and luxury furniture with excellent service. Thank you for shopping with us!